Shipping policy

📦 Shipping Policy

Last Updated: April 15th 2025

At Estiscape Med Spa, we’re committed to getting your glow-up essentials to you quickly and safely! Below you'll find everything you need to know about our shipping process.

🚚 Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, you'll receive a confirmation email with tracking info as soon as it ships.

Please note: During peak times, processing may take an extra day or two. We appreciate your patience!

🇨🇦 Domestic Shipping (Canada)

We currently ship all across Canada.

Standard Shipping: 3–9 business days
Express Shipping: 1–3 business days

Shipping rates are calculated at checkout based on your location and the weight of your package.

🌍 International Shipping

At this time, we do not offer international shipping. But stay tuned—global glow-ups may be coming soon!

💌 Order Tracking

Once your order has shipped, you’ll receive a tracking number via email. Please allow 24–48 hours for the tracking link to update.

If you haven’t received a tracking number within 4 business days, feel free to email us at estiscape@hotmail.com.

🚫 Lost or Stolen Packages

Estiscape Med Spa is not responsible for packages that are lost or stolen after confirmed delivery. Please double-check your shipping address before placing an order. If you're concerned about delivery, we recommend selecting a tracked or signature-required option at checkout.

If your package shows as delivered but you didn’t receive it:

  • Check with neighbours or building managers.

  • Contact the shipping carrier directly.

  • Still stuck? Reach out to us and we’ll do our best to help.

🔁 Returns Due to Shipping Errors

If a package is returned to us due to an incorrect or incomplete address, we’ll contact you to arrange re-shipping. Additional shipping charges may apply.

📦 Sustainable Packaging

Whenever possible, we use eco-conscious packaging materials that are recyclable or reusable—because skincare should never come at the cost of the planet. 💚

Questions?

We're here to help!
📧 Email us at: estiscape@hotmail.com