Shipping policy
📦 Shipping Policy
Last Updated: April 15th 2025
At Estiscape Med Spa, we’re committed to getting your glow-up essentials to you quickly and safely! Below you'll find everything you need to know about our shipping process.
🚚 Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, you'll receive a confirmation email with tracking info as soon as it ships.
Please note: During peak times, processing may take an extra day or two. We appreciate your patience!
🇨🇦 Domestic Shipping (Canada)
We currently ship all across Canada.
Standard Shipping: 3–9 business days
Express Shipping: 1–3 business days
Shipping rates are calculated at checkout based on your location and the weight of your package.
🌍 International Shipping
At this time, we do not offer international shipping. But stay tuned—global glow-ups may be coming soon!
💌 Order Tracking
Once your order has shipped, you’ll receive a tracking number via email. Please allow 24–48 hours for the tracking link to update.
If you haven’t received a tracking number within 4 business days, feel free to email us at estiscape@hotmail.com.
🚫 Lost or Stolen Packages
Estiscape Med Spa is not responsible for packages that are lost or stolen after confirmed delivery. Please double-check your shipping address before placing an order. If you're concerned about delivery, we recommend selecting a tracked or signature-required option at checkout.
If your package shows as delivered but you didn’t receive it:
-
Check with neighbours or building managers.
-
Contact the shipping carrier directly.
-
Still stuck? Reach out to us and we’ll do our best to help.
🔁 Returns Due to Shipping Errors
If a package is returned to us due to an incorrect or incomplete address, we’ll contact you to arrange re-shipping. Additional shipping charges may apply.
📦 Sustainable Packaging
Whenever possible, we use eco-conscious packaging materials that are recyclable or reusable—because skincare should never come at the cost of the planet. 💚
Questions?
We're here to help!
📧 Email us at: estiscape@hotmail.com